Mobility Business Scenario

Business Scenario

Toby works for a medical device company whose customers are hospitals and extended-care facilities. He installs and services a range of medical equipment. When a hospital in Toby's sales territory is having a technical issue that requires a service specialist, he is sent out to help the customer.

Toby starts off the morning, like every morning, with a look at his Microsoft Office Outlook Mobile calendar, using his Windows Mobile powered Smartphone. No appointments scheduled until 10 A.M.

Toby's Smartphone rings. It's the operations manager with an urgent customer request. Thanks to the Global Positioning System (GPS) device on Toby's phone, the operations manager knew exactly where Toby was and delegated the job to him because he was only five miles away from a hospital in need of help.

But it's the middle of morning rush hour, which means it could take Toby 30 minutes to get there. Toby looks up traffic conditions on his Smartphone, which uses a third-party application to help him plot the quickest course to his destination.

When he arrives at the hospital, Toby uses Microsoft Office Communicator Mobile to initiate a quick instant message session with his operations manager to confirm the nature of the problem.

Toby grabs his toolkit and his Windows-powered Tablet PC. Thanks to the forms that have been pre-populated with recurring information, Toby can concentrate on the more important aspects of his job. And because of the handwriting recognition capability of the Table PC, Toby's illegible handwriting is no longer an issue for the data manager back at the office.

Toby quickly resolves his customer's issue and takes a minute to catch up on e-mail, using his Smartphone. Then Toby checks his Outlook Mobile calendar for his busy afternoon schedule.

Back on the road, he finds that he's forgotten his Smartphone and returns to the hospital to retrieve it, with no worries about all the confidential information that might be lost if he can't find it. Not only is it password-protected, but his IT manager could remotely wipe the device of all information if the device were truly lost.