MDB offer several services which will help your business maximise its existing IT investment, reduce costs, gain additional security and centrally manage applications and documents.
These include, but are not limited to:
Web hosting
Reduce your web hosting costs by ensuring the correct hosting package is attributed to your site. Hosting costs for static or brochure sites for example shouldn’t cost as much as hosting for dynamic, database-driven sites.
MDB offer a range of hosting solutions to suit the budget requirements of static or dynamic sites. Please contact us for further information.
Managed email
Email has become the most crucial and well used form of communication within business. Access to email has never been easier; with the introduction of mobile devices such as Blackberry’s, and web access it can be used 24/7 helping your businesses productivity and response times. It is therefore even more apparent that a well managed system is a must for businesses wanting to remain competitive and on top of their game.
MDB can offer a managed email service to fit your business needs. Services such as mobile device synchronisation, webmail and email security options are available through a qualified MDB consultant.
Managed SharePoint
SharePoint offers web-based computing which pulls together elements such as Microsoft’s Office Suite, collaboration tools, portals and Business Intelligence to provide one central repository for information. The integration of applications results in more informed decision-making due to better information organisation. Reduced time spent on accessing various systems and data centres, due to improved centralisation.
SharePoint focuses on 6 main business functions:
1. Collaboration
2. Portal
3. Search
4. ECM (Enterprise Content Management)
5. Business process management
6. Business intelligence (tools which support and improve the decision-making process)
Managed Software Services
Managed software services allow you to fully outsource the hosting, servicing, security updates and upgrades of your software package. The day-to-day running of an application can be taken out of your hands, giving you more time to do business.
Managed services provide the following benefits:
- Outsource the IT infrastructure needed for your application
- Retain full control of your system and maintain high levels of security
- Remove the responsibility of bug fixing, upgrading, enforcing security patches and support from your team
- No additional training or resources needed within your business
- Reliable, automated software updates, patches and fixes for your application
- No software licence costs
Save your money with a Managed Software Service from MDB.
E-commerce and Content Management Systems
Generate a new revenue stream through your website by selling online. If your competitors are doing it you’re losing valuable income and losing precious market share.
It doesn’t take long to create an e-commerce system for your site, all you need is:
- Product images & descriptions
- Prices
- Delivery details
- Ability to manage orders
MDB will provide an easy to use e-commerce engine with a secure payment system and the ability to edit the product information yourself.
Content management systems (CMS) are invaluable during cost-cutting times, they allow you to:
1. Keep control of your website in-house
2. Remove all external costs for web content updates
3. Improve SEO with more regular content changes
4. Increase your communication with client through easy-to-use e-newsletters, forums and blogs
Microsoft's CRM
Microsoft Dynamics CRM (Customer Relationship Management) system is a fully integrated customer relationship management (CRM) system. It gives you the capability to easily create and maintain a clear view of customers from first contact through to purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.
Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.
Key benefits include:
1. Marketing: Gaining a clearer view of customers and more informed marketing investments.
Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:
• customer segmentation
• campaign planning and execution
• data extraction and cleansing
• analytics and reporting
• marketing/sales collaboration tools
• information sharing portals
2. Sales: Get more leads and close more business.
Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:
• lead and opportunity management
• account and contact management
• territory management
• forecasting and sales analytics
• offline and mobile device access
• quick access to products, pricing, and quotes
3. Customer service: Provide more value to customers.
Respond faster to customer service issues and empower your service organisation to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:
• account and contact management
• case and interaction management
• product and contract management
• knowledge-base management
• service scheduling
• workflow across teams and groups
• service reporting and analytics